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Frequently asked questions

How long does an order typically take?
All of our orders are custom made and will take approximately two business weeks from the day the order is first placed.
How can I view my order status?
Once the order is out for shipment you will receive an order number in which you can track using the link here:
Who can I contact for help?
Please email us at for any questions or concerns you might have. We will respond as soon as possible!
What is your refund policy?
If you are not satisfied with your purchase, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All shipping and handling fees are non-refundable. Due to the nature of prescription lenses, we will only refund the cost of the frames because all lenses are custom made to your exact prescription. Please review our full return policy below to get started on a return.
Do you ship internationally?
Unfortunately, at this time we do not ship internationally. Join our newsletter for all the latest updates including when we'll support international shipments.
Are your glasses custom made?
Yes, the two week process includes the production of the glasses in our lab, quality control check, shipment from our lab to our distribution center, and finally shipment to our customers. Special orders that have strong prescriptions or require additional custom lab work will most likely require additional business days of lab work.