All of our orders are custom made and will take approximately two business weeks from the day the order is first placed.

Once the order is out for shipment you will receive an order number in which you can track using the link here: https://essaeyewear.com/pages/tracking

Please email us at help@essaeyewear.com for any questions or concerns you might have. We will respond as soon as possible!

If you are not satisfied with your purchase, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All shipping and handling fees are non-refundable. Due to the nature of prescription lenses, we will only refund the cost of the frames because all lenses are custom made to your exact prescription. Please review our full return policy below to get started on a return.

Unfortunately, at this time we do not ship internationally. Join our newsletter for all the latest updates including when we'll support international shipments.

Yes, the two week process includes the production of the glasses in our lab, quality control check, shipment from our lab to our distribution center, and finally shipment to our customers. Special orders that have strong prescriptions or require additional custom lab work will most likely require additional business days of lab work.